The 2022 Utah ATD Conference Keynote Speakers
Jim brings over 30 years of Operations experience. Over the last 20 years he has held Senior level roles and currently serves as Senior Vice President of International Operations for Global Payments.
Jim has an unyielding passion for Customer Experience and employs many unique processes in his organizations to achieve this. He has been a part of four JD Power award certifications including the first ever for Customer Service in the Payment Processing industry. Additionally, he has overseen transformational success leading to improved Customer Satisfaction and expense savings in all of his Operational leadership roles.
Jim completed his undergraduate work at the University of Central Florida and his graduate studies at The Florida Institute of Technology. He holds a Bachelor's degree in Business Administration and a Master's Degree in Management.Originally from Orlando, Florida, Jim now lives in the Salt Lake City area with his wife Toni. They have two adult children as well. Jim enjoys golf and loves to read as much as possible. Only fiction as he feels he gets enough non-fiction every day.